Support
Twisty is made by one person. He reads every message.
Email support@twistyrides.com and you will hear back, usually within a couple of days. Tell us what you were trying to plan and roughly where, since a bad route is far easier to fix when we can plan the same one.
Get Twisty on the App Store for iPhone or on Google Play for Android. If something is behaving oddly, updating to the latest version is worth trying first.
Common questions
Does Twisty give me turn-by-turn directions?
Yes, as of version 1.1.0. Plan a ride, tap Start navigating, and Twisty calls the corners aloud along the exact line you drew. There is no handing the route to another app, and nothing quietly rewritten on the way. It is a beta feature and part of Twisty Premium, and the first month is free.
It navigates the ride you planned. It is not trying to replace the app that takes you to work on a Tuesday: there is no traffic, no lane guidance, and no way to ask it for an address you have not planned a ride to. From version 1.2.0 it keeps going with the phone locked.
If you would rather use your own setup, nothing has changed and it stays free: export a GPX and the route transfers corner for corner to BMW Motorrad, OsmAnd, Scenic, Garmin and most riding apps, or send it to Google or Apple Maps.
Does navigation keep going with my phone locked?
Yes, from version 1.2.0. Lock the phone or switch to another app mid-ride and the turn calls keep coming, with music dipping under each one. Your iPhone shows a blue pill at the top of the screen while Twisty is using your location; tap it to go straight back to the ride. An Android phone shows a “Twisty is navigating” notification instead; tap that to return to your ride. Ending the ride, arriving, or swiping Twisty away stops it. On screen, Twisty keeps the screen awake by itself, so a mounted phone will not sleep on its own.
On iPhone version 1.1.0, navigation stops when you lock the phone or switch apps. Update from the App Store to keep it going. If something about a locked ride is not right, tell us: support@twistyrides.com.
Navigation is quiet, or the map moves but nothing is said
First check the speaker button on the navigation screen: it remembers whether you last had the voice on or off. Twisty speaks over Bluetooth and ducks music rather than stopping it, and it is audible with the iPhone ringer switch off.
If the screen shows a red note saying it has no turn directions, that ride genuinely has none and the app is telling you rather than pretending. Re-plan the ride and it will come back with directions.
My route looked different in Google Maps
That is a real limitation of those apps, not a bug in yours. Google and Apple accept a destination and a handful of waypoints and then re-route between them their own fast way, which straightens some of the curvy bits. Twisty picks the points that best hold the shape and tells them to avoid highways, but it cannot send them the whole line.
If you want the route exactly, export a GPX file. It carries the entire track, corner for corner, into BMW Motorrad, OsmAnd, Scenic, Garmin and most other riding apps.
A road it sent me down was closed / gravel / awful
Twisty routes on OpenStreetMap data, which is very good and occasionally wrong. Tell us where and we will look at it. If the map itself is wrong, fixing it on OpenStreetMap helps every rider, not just you.
Which countries does it work in?
The United States, in full. Other regions are not covered yet.
How do I cancel Premium?
On iPhone: iOS Settings → tap your name → Subscriptions → Twisty → Cancel. On Android: the Google Play app → your profile → Payments and subscriptions → Subscriptions → Twisty → Cancel. You keep Premium until the period you have paid for ends. Cancel during the free month and you are never charged. Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, Google through Google Play.
I subscribed but the app still shows the free plan
Open the paywall and tap Restore purchases, making sure you are signed into the same Apple ID or Google account you bought it with. If that does not do it, email us.
What happens to my saved rides if I stop paying?
Nothing is deleted. Rides beyond the free plan’s limit become read-only until you remove some or subscribe again.
Do I need an account?
No. Twisty works from the first launch without one, Premium included. An account adds one thing: your saved rides follow you to another phone. Create one from the profile icon, top right, with an email and a password. It is ready at once; there is no email to confirm.
How do I delete my account?
In the app: the profile icon, top right → Delete account → type DELETE. It is immediate and permanent, and it takes your rides with it.
Is my location tracked?
Only when you are using it: while the app is open, and during a ride. Twisty reads your position to plan a ride from where you are, and, during a ride, to follow the route and know which corner is next. That carries on with the screen locked so the directions keep coming, and it stops the moment the ride ends. Nothing follows you between rides, and there is no ride recording and no speed data. The privacy policy lists everything.
Found a bug, or want something?
Both go to the same inbox and both are welcome. A good number of the features in Twisty exist because a rider wrote in: the ability to file rides into folders, to reshape one piece of a ride, and to keep the pins you placed when handing off to Google, all came from someone who took the time to say what was wrong.